FAQ
Questions before you book?
Here are the basics about working with TruLux Media on photo, video, social content and real estate projects.
What types of projects does TruLux Media take on?
TruLux works across photo and video production, social and short-form content, brand and commercial projects, and real estate media. If a project does not fit neatly into one category, send the details and we can determine the right approach.
Where does TruLux work?
TruLux is based in South Florida and is positioned to serve Miami and surrounding South Florida communities. Select travel projects can be discussed based on scope and production requirements.
Can one shoot include both photography and video?
Yes. When it makes sense for the project, photo, horizontal video and vertical social content can be planned together so a single production creates a more useful library of assets.
How far in advance should I book?
Earlier is better, especially when a project requires a specific location, date or larger production plan. Availability depends on the project, so send the preferred date through the project form as soon as you have it.
How quickly will I receive the finished content?
Turnaround depends on the amount and type of content being produced. The expected delivery timeline should be confirmed as part of the project scope before the shoot is booked.
How are usage rights handled?
Usage and licensing depend on the project and how the content will be used. Any important usage terms should be included in the project estimate or agreement so expectations are clear before production.
Do I need to know exactly what I want before contacting you?
No. A general goal is enough to begin. The inquiry form includes an option for a custom project if you are not sure which service fits.
What information should I send with my inquiry?
Project type, location, preferred date, intended use and the deliverables you already know you need are the most useful starting points.